Resources Center

Resources Center

Welcome to our Resource Center. This center is a repository of information for existing customers. View our FAQs to answer general questions, visit our documentation section for quick links to manufacturer’s manuals for individual components of your system or use our online payment center for fast, secure payments for your Pacific Fire & Security services. If you still have questions or need service, call us at (206) 957-0907 or email us at service@pacificfiresecurity.com

If you are looking to learn more about the services we offer or the systems we install and maintain, please use the navigational tabs at the top or bottom of the page or our page menu to visit these sections. If you are interested in one of our services or a new fire alarm or security system, please call us at (206) 957-0907.

Resources & PDF Downloads

Fire Alarm
Silent Knight
Security Alarm
Bosch
Access Control
Brivo
Select Engineering Systems
Doorking 1835
Intercom
Doorking
Select Engineering Systems
CCTV
Hik Vision
Digital Watchdog

FAQ

How long does it take for the authorities to arrive once the security alarm is activated?

The industry standard is about 20 minutes, although traffic and distance to travel will increase or decrease this time.

What protection does my company have if phone lines are cut?

The use of dual path technology negates this problem. This technology uses mobile phone or IP paths to transmit fire or intruder alarms. Additionally, this technology cuts down on false alarms that are due to hardware failures.

What are the advantages of choosing Pacific Fire & Security’s monitoring service?
  • Our UL Listed monitoring service is staffed by highly trained professionals who monitor your fire and security systems 24 hours a day.
  • They are equipped to address any and all alarm events as they happen.
  • Activities and notifications are date and time stamped and phone numbers are logged into a computer system.
  • Dedicated fiber optics allow for unparalleled reliability for alarm telecommunications.
  • Monitoring personnel are in a continuous training cycle and extensively trained in the classroom and on the job.
Once activated, what happens when there is an alarm event?

Once your fire and security system is installed, our consultant sits down with your security staff and creates a personalized response plan.

Do the alarm systems work if the power goes out?

Our systems have battery backup in case of a power outage. To further assure the system is not powered down, a low battery signal will be sent to our 24-hour monitoring station to notify the appropriate person.

Does having a fire alarm and security system installed have any affect on business insurance premiums?

While each insurance company will have their own policy, many companies do provide a reduction in premiums because of the extra level of protection fire alarm and security systems provide. Please note, regular maintenance, inspections and repairs have to be maintained on these systems in order for insurance companies to accept a claim.

Contact Us

Where integrity, experience and expertise meet – Pacific Fire & Security is your fire alarm and security professional. We provide you with fire alarm and security systems tailored to meet the unique risk of each industry’s built and surrounding environments. From consultation, design and installation to monitoring, repair and inspections, Pacific Fire & Security is at your service.